1. Overview
C3NTR plans are per school and billed through Stripe on this website. The Seed plan is free. Paid plans are billed monthly, annually, or, while the founding offer is open, as a one-off lifetime licence. Current prices are on the pricing page. This page explains when you can cancel, when you can get money back, and what happens to your school's data afterwards. For anything about a payment, write to support@c3ntr.app.
Nothing on this page takes away any right you have under the law.
2. If you are a consumer: your 14-day right to cancel
You are a consumer if you are an individual buying C3NTR for purposes that are wholly or mainly outside your trade, business, craft or profession. Most schools buy as a business. A self-employed instructor who pays personally may be a consumer, and if you are not sure, ask us and we will treat you as one unless it is clear you are not.
If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel a paid plan within 14 days of the day you bought it, without giving a reason.
If we did not tell you about this right when you bought the plan, the 14 days do not start until we do, and the right can last up to 12 months after the original 14-day period would have ended.
To cancel, email support@c3ntr.app with the word "Cancel", your name, the school, the email address used to pay, and the date of purchase. A plain statement that you want to cancel is enough; you do not need any particular form of words. We will confirm by email.
We refund you within 14 days of the day you tell us, to the payment method you used. If you asked us to start the service straight away and then cancel within the 14 days, we may deduct a fair amount for the part of the plan you used before you cancelled.
3. Business customers
If you buy C3NTR for a school, club, academy or other organisation, or in the course of a business, the following applies.
- Monthly plans. Cancel at any time. Your plan runs to the end of the period you have paid for and does not renew. We do not refund part of a month.
- Annual plans. Cancel at any time. Your plan runs to the end of the year you have paid for and does not renew. Annual plans are not refundable part-way through the term, except where the law requires us to refund you.
- Price changes. We give at least 30 days' notice of any price change. If you do not want to continue at the new price, cancel before it takes effect and you will not be charged it.
4. Lifetime licence
The lifetime licence is a single payment for the plan named at purchase, for as long as we run C3NTR, including updates to that plan. New tiers and add-ons are not included, and storage limits still apply.
As advertised on the pricing page, a lifetime licence comes with a 30-day money-back guarantee. If C3NTR is not right for your school, email support@c3ntr.app within 30 days of payment and we will refund the full amount to the payment method you used. After 30 days the lifetime licence is not refundable, except where the law requires us to refund you. If you are a consumer, the 14-day right in section 2 also applies and runs alongside this guarantee.
If we ever stop running C3NTR, we will give lifetime licence holders at least six months' written notice and provide an export of the school's data before the service closes. The lifetime price is for the service while it runs; it is not a promise of a refund if the service ends.
5. How to cancel
Sign in to the web portal, open Billing, and choose Manage plan. This opens the Stripe customer portal, where you can cancel, change your payment method and download invoices. Or email support@c3ntr.app and we will do it for you.
There is nothing to buy or cancel inside the mobile app. The Seed plan is free, so there is nothing to cancel there either.
6. Your data after cancellation
Cancelling a plan does not delete your school or its content. Today, nothing is deleted automatically. Your data is kept until you ask us to remove it.
- Export. On written request, we provide an export of your school's data within 30 days.
- Deletion. On written request from the school leader, we delete the school and its data and confirm to you in writing when it is done.
The Data Processing Agreement sets out the full return-and-deletion terms. Members can delete their own personal account from inside the app at any time.
7. Something wrong with a charge?
If you think you have been charged in error, email support@c3ntr.app with the date and amount and we will look into it. Please contact us before raising a dispute with your bank, as that is usually the quickest way to put it right.
8. Contact
Billing and refunds: support@c3ntr.app. C3NTR is developed and operated by andBeyond.digital Ltd (registered as ANDBEYOND.DIGITAL LTD), company no. 17260951, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ. Our Terms of Service cover the rest of the agreement. Previous versions of this page are available on request.